Our Terms and Conditions

Here's the complicated bit!

We have tried to make this as easy as possible to understand so please make sure you have read and understood any terms and conditions that you may have concerns about. You should also understand that by ordering, you agree to be bound by these terms and conditions of sale.

If you need us to clarify any points please do not hesitate to contact us.

Information about us

  • Our company name is RG Cole Kitchens Limited a company registered in England and Wales under company number 5367519 and our registered office is at 1-3 The Broadway Grays Essex RM17 6EW.


Your Status

  • · By placing an order through our site or over the telephone or in person in our showrooms, you warrant that you are legally capable of entering into a binding contract and that you are at least 18 years old.


Contract Details

  • By placing an order through our site or over the telephone or in person in our showroom it constitutes an offer to us to buy goods and services linked to buying the goods.
  • All orders are subject to acceptance by us which we are free to accept or decline at our absolute discretion.
  • We will confirm acceptance of your order by sending you an email confirming our acceptance or by post or the receipt given in our showrooms and will be known as an order confirmation.
  • The contract will only be formed upon the sending of the order confirmation
  • Each order will have its own order number and we will inform you of it in the order confirmation.
  • Please make a note of this number as this will be used in all subsequent correspondence with us relating to the order.
  • We have the right to revise or amend these terms and conditions from time to time to reflect changes in market conditions affecting our business such as relevant laws and regulatory requirements, technology, system capabilities and payment methods etc.
  • In the case of changes to policy by law or government or regulatory authority it will apply to orders placed with us that have not been fulfilled, in all other circumstances you will be subject to the terms and conditions in place at the time that you order the goods from us.


Delivery & Access

  • You must check your order confirmation email or for those ordering over the telephone and those ordering in the showroom, the receipt that you would have been sent in the post or taken with you to make sure we have your correct address including your postcode.
  • You must provide us with a telephone number so that we can contact to both confirm a delivery date and to be able to contact you on the delivery date.
  • You must provide us with directions if your address is difficult to find as failed deliveries due to this will incur a failed delivery fee.
  • We will deliver to the delivery address stated in the order and confirmed by us in the order confirmation. Should you wish to change the delivery address on the order confirmation then you must notify us and obtained our agreement in writing to any change in delivery address prior to any delivery taking place.
  • When payments are made by debit or credit cards under usual circumstances deliveries must be to the cardholders address for security reasons.
  • If you are not going to accept delivery yourself then you must advise us in advance of the nominated adult that will sign for the goods and take delivery on your behalf. That nominated adult should have appropriate ID i.e. Driving Licence or Passport available on the day. We may request confirmation of identity at the point of delivery in order to prevent fraudulent activity.
  • For security reasons a signature is required upon receipt of your order. If no one will be available to sign for your delivery please supply an alternative address.
  • Your order should be dispatched when every item is available unless stated on your order and it has been confirmed and agreed in writing. This means that the under usual circumstances expected delivery date will be that of the longest lead-time item. On occasion it may be necessary for us to make more than one delivery to you, particularly in the case where goods are delivered directly from a supplier on specialised transport or where the number of items order exceed the capacity of our lorry. We will not charge you any extra for multiple deliveries under these circumstances however, if you ask us to deliver the order in instalments we may charge you extra delivery costs.
  • Once your order has arrived at our warehouse we will contact you to arrange a mutually convenient day for delivery and to ensure that full payment has been made prior to your order being delivered. We will offer you an initial delivery day and if this is not acceptable to you we will offer you a maximum of two reasonable alternatives.
  • We are unable to hold or store goods therefore if we you are unable to accept the two reasonable alternative delivery dates as stated above, we reserve the right to charge a storage charge. If we have to arrange for storage of the goods until delivery takes place we will charge a reasonable sum currently at £25 per 4 items per week to cover expenses. Any such charges must be cleared before delivery takes place.
  • Storage charges will not be applied where the goods are made available before the delivery date detailed in the order confirmation or in circumstances where you have specifically stated a not before date on your order and has been confirmed on your order confirmation.
  • Unfortunately during specific delivery deadlines i.e. before Christmas or Easter it may be necessary for you accept the first delivery date offered if we are to meet your requirements.
  • Your order will be delivered to your door unless you have paid for or we have agreed prior arrangements your order will be delivered to your room of choice providing there is sufficient access.
  • You must ensure that on the day of delivery the delivery route is clear and free from obstructions and this will apply to collections as well. You should also consider vehicular access, lifts, staircases and room access. This will apply to collections as well.
  • Should windows or doors need to be removed to allow access it is your responsibility to arrange this at your own cost and at your own risk. This will apply to collections as well.
  • For flats, the delivery is to the ground floor main entrance only, and if prior arrangements have been made to the second floor only, providing there is suitable and safe access. If your flat is above the 2 floor this will be at the drivers discretion. The reason for this is because the access may not be suitable for the product you have ordered and we may have to make arrangements for more than two people to deliver the goods which may incur additional charges. Please contact us if you have any queries or concerns about this.
  • Most deliveries are carried out on our own vans, but in the case where we use carriers they are scheduled and collected in advance, therefore to simplify things if you would like to change or cancel your delivery date in both circumstances, once the delivery is booked in, you must notify us 4 working days before delivery.
  • If there is nobody home when we attempt delivery you will have to pay a re-delivery fee. This will be deducted from your refund if you decide to cancel your order.
  • In circumstances where your order doesn't fit, or there isn't suitable access for the delivery vehicle, you will be refunded minus a return fee for the returned goods provided that the items have not been specifically manufactured for you.
  • Part of our service may be where paid for or by prior arrangement to take away any packaging materials. In addition our drivers may remove the packaging on the back of the lorry to make the delivery easier. If you think you might return any item please be sure to ask for all the packaging
  • Goods intended to be assembled by you will not be unpacked at the point of delivery.
  • Any lead times advertised on our website are our best estimate only, based upon experience and the lead times advised by our suppliers. We will contact our suppliers upon either an enquiry or once your order has been processed to give a more accurate delivery estimate. We work hard in conjunction with our suppliers to keep to our delivery promises however, with the best will in the world delays can occur that are outside our control. R G Cole will not be liable for any late or missed delivery.
  • We do not accept any responsibility for damage to your property during delivery other than damage due to our negligence when our liability is limited to the repair of that damage with no element of betterment.


Re-Delivery Fees

As you will have been given prior notification of your delivery date, if you are not available to take delivery, then there will be a re-delivery charge as follows:

  • If the goods are transported on our lorry the re-delivery costs will be calculated based upon the time it would take to deliver the goods plus an appropriate mileage for wear and tear on the lorry and in the case of long distance deliveries if applicable any accommodation bills. The costs will be calculated from our warehouse to your delivery address. The rates are calculated at the rates below.  
  • In the case of a one man delivery requirement the rate will be £10.00p per hour or part hour plus VAT at the prevailing rate.
  • In the case of a two man delivery requirement the rate will be £18.00p per hour or part hour plus VAT at the prevailing rate.
  • The wear and tear allowance will be based upon 40p per mile plus VAT at the appropriate rate.
  • Any accommodation costs if necessary will be charged at cost.
  • For avoidance of doubt and fairness the charges will be calculated using Google maps plus an appropriate amount of time for the delivery once the drivers arrive at your residence.
  • If the goods are delivered by our carriers you will be charged exactly what the carrier has charged RG Cole for the aborted delivery.
  • These costs have been kept at a minimum and are designed to cover our running costs should a delivery have to be aborted.


Cancellations, Returns & Refunds 

  • Should you wish to cancel or amend your order you should notify us in writing at any time from placing the order up to the expiry of 7 working days starting the day after the goods are delivered. Customers ordering in person via the showrooms will not have the automatic right to return the goods for refund.
  • You must notify us within 7 days of receipt that you wish to return the goods for refund. This only applies to those customers ordering by telephone or over the internet. Customers ordering in person via the showrooms will not have the automatic right to return the goods for refund.
  • Return or collection fees where applicable are calculated in the same way as re-delivery fees and are detailed below.
  • Items must, where possible, be returned in their original packaging where the original packaging has not been used RG Cole reserve the right to charge for the packaging materials and the time involved in repackaging the goods. Part of our service may be where paid for or by prior arrangement to take away any packaging materials. In addition our drivers may remove the packaging on the back of the lorry to make the delivery easier. If you think you might return any item please be sure to ask for all the packaging
  • The item/s must be unused and you must take reasonable care of the goods whilst in your possession
  • You must ensure the items are wrapped in the original packaging and ready for collection prior to the vehicle arriving if RG Cole have made arrangements to collect the goods. In the case where the packaging materials are no longer available the items must be packaged sufficiently for transport. If the driver or carrier feels that the goods are not packaged correctly the driver or carrier has the discretion to refuse to collect the items.
  • We will collect from the delivery address as stated in the original order and confirmed by us in the order confirmation. Should you wish to change the collection address on the order confirmation then you must notify us and obtained our agreement in writing to any change in collection address prior to any collection taking place.
  • When payments have been made by debit or credit cards under usual circumstances collections must be from the cardholders address for security reasons.
  • If you are not going to accept collection yourself then you must advise us in advance of the nominated adult that will sign for the collection and authorise the items return on your behalf. That nominated adult should have appropriate ID i.e. Driving Licence or Passport available on the day. We may request confirmation of identity at the point of delivery in order to prevent fraudulent activity.
  • For security reasons a signature is required upon collection and that person will have to sign confirming that there is no damage other than that already reported. If no one will be available to sign for your collection please supply an alternative address.
  • We will offer you an initial collection day and if this is not acceptable to you we will offer you a maximum of two reasonable alternatives.
  • Unfortunately during specific collection deadlines i.e. before Christmas or Easter it may be necessary for you accept the first collection date offered if we are to meet your requirements.
  • If you are unable to accept the two reasonable alternative delivery dates as stated above, we reserve the right to refuse collection.
  • You must ensure that on the day of collection the collection route is clear and free from obstructions. You should also consider vehicular access, lifts, staircases and room access.
  • Should windows or doors need to be removed to allow access it is your responsibility to arrange this at your own cost and at your own risk.
  • Your order will be collected from your door unless you have paid for or we have agreed prior arrangements your collection will be collected from your room of choice providing there is sufficient access.
  • For flats, the collection is from the ground floor main entrance only, and if prior arrangements have been made to the second floor only, providing there is suitable and safe access. If your flat is above the 2 floor this will be at the drivers discretion. The reason for this is because the access may not be suitable for the product you require us to collect and we may have to make arrangements for more than two people to collect the goods which may incur additional charges. Please contact us if you have any queries or concerns about this.
  • Most collections are carried out on our own vans, but in the case where we use carriers they are scheduled in advance, therefore to simplify things if you would like to change or cancel your collection date in both circumstances, once the collection is booked in, you must notify us 4 working days before collection.
  • If there is nobody home when we attempt collection you will have to pay a re-collection fee. This will be deducted from your refund.
  • We will only attempt collection twice, both incurring a collection fee. After this we will not try again and you will no longer be entitled to a refund.
  • Refunds will be processed after the items have been inspected and can take up to 30 days. If there are any damages not reported on delivery or are of a nature that one would reasonable assume should have been noticed on delivery then RG Cole reserve the right to deduct an amount equal to restoring those items into their original condition.
  • We would usually refund any money using the same card that was used originally for purchasing the goods. In the case of where the original payment was received in cash or by cheque a cheque will be sent to the original delivery address. Should you wish the cheque sent to another address we must have the request in writing.
  • Mattresses, pillows and sofa beds are non-returnable once used and any item specifically manufactured or altered in any way to meet your specifications are non-returnable. We do not accept any responsibility for damage to your property during delivery other than damage due to our negligence when our liability is limited to the repair of that damage with no element of betterment.
  • You will not be entitled to return goods you have bought either online or by telephone that you have previously seen at one of our shops.
  • You will not be entitled to return goods that are bespoke and handmade to your specification. For avoidance of doubt unless clearly identified as stock items all of our product are bespoke and handmade to your specification and you will not have a right to cancel or return those goods once the goods are delivered unless they are faulty. Please carefully consider your decision to purchase before doing so.
  • You will not be entitled to return any goods which cannot be disassembled once they have been assembled or partially assembled. i.e. some flat pack chairs, flat pack coffee tables etc.
  • We do not accept any responsibility for damage to your property during collection other than damage due to our negligence when our liability is limited to the repair of that damage with no element of betterment.


Distance Selling Regulations

  • If you have ordered under the Distance Selling Regulations, you have a statutory right to cancel your order up to 7 working days after delivery, and receive a full refund subject to the conditions above.
  • If you decide to cancel your order under Distance Selling Regulations you must return the items to us however if you would prefer for us to collect then we will deduct the collection charge from your refund.


Collection Costs

  • If the goods are collected on our lorry the collection costs will be calculated based upon the time it would take to collect the goods plus an appropriate mileage for wear and tear on the lorry and in the case of long distance deliveries if applicable any accommodation bills. The costs will be calculated from our warehouse to your delivery address. The rates are calculated at the rates below. 
  • In the case of a one man delivery requirement the rate will be £10.00p per hour or part hour plus VAT at the prevailing rate.
  • In the case of a two man delivery requirement the rate will be £18.00p per hour or part hour plus VAT at the prevailing rate.
  • The wear and tear allowance will be based upon 40p per mile plus VAT at the appropriate rate.
  • Any accommodation costs if necessary will be charged at cost.
  • For avoidance of doubt and fairness the charges will be calculated using Google maps plus an appropriate amount of time for the delivery once the drivers arrive at your residence.
  • If the goods are collected by our carriers you will be charged exactly what the carrier has charged RG Cole for the collection.
  • These costs have been kept at a minimum and are designed to cover our running costs should a delivery have to be aborted


Damaged Items

  • You must note any packaging or product transport damage clearly on the either our drivers paperwork or terminal or in the case of carrier their paperwork or terminal. Do not sign it unchecked as we cannot accept liability for any damage reported to us at a later date.
  • You must call us or ask the driver to call us while the driver is still there so that the damage can be verified.
  • We will require photos (via email or post) showing the damage before we can determine the best course of action.
  • Damaged products will either be repaired, be replaced, or refunded at our discretion.
  • Damaged products that require repair will be either repaired by ourselves, by sending out a furniture restorer to your address or in certain cases where it is impractical for a local repair by returning the item to the manufacturers for repair.
  • If you are out when the furniture restorer calls we will rearrange another visit however there will be a charge for this.
  • Risk of damage to or loss of the products shall pass to you upon delivery.
  • Your statutory rights are not affected

 

Prices, Payment & Security

  • All prices are inclusive of VAT (where applicable) at the prevailing rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus any delivery charges if applicable.
  • The prices of Goods and services including delivery charges are liable to change at any time but other than changes in the VAT as set out below or an obvious pricing error either in the showroom or online, this will not affect orders in respect of which we have already sent you out an order confirmation.
  • Any pricing error shall be subject to correction without liability
  • The prices quoted include VAT but if the VAT rate changes between the date of your order and the delivery date we will adjust the amount of VAT that you pay and therefore the amount payable will change as well. This will not apply if you have already paid for the goods in full before the VAT changes takes effect.
  • Payments may be made by Cheque, Bank transfer, Credit or Debit card, Draft or Cash. In the case of internet transactions debit card and credit cards can only be used if you prefer to pay by any other means you would have to place your order over the telephone or visit the showroom.
  • You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
  • We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
  • Where payment is to be made by a finance or loan agreement arranged by you, we will require full payment for the goods in question including any delivery costs at the point of order.
  • Where payment is to be made by a finance or loan agreement that we have arranged, should that facility be available, we may require a deposit to be paid at the time that the order is made. In the event that the cancelation rights apply this would be refundable.
  • Where payment is to be made on your behalf by an insurance company or a landlord, we will require full payment for the goods in question including any delivery costs and the excess at the point of order.
  • Where payment is to be made by bankers draft, cheque, credit card or debit card payments must be received 7 working days before delivery in order to ensure adequate clearance.
  • Where payment is made by bank transfer we require receipt 3 working days before delivery to ensure that there are cleared funds on the day of delivery.
  • Due to insurance restrictions payments by cash may only be made directly into the showrooms and may not be given to the driver on the day of delivery. Payments may be taken into the showrooms up to the day before delivery.
  • Interest will be charged at the rate of 3% per month or part thereof on any sum outstanding past the due date.
  • If following installation by us of any goods that require any minor adjustment which may or may not be necessary thereafter shall not be considered good reason for withholding payment of any part of the sum outstanding i.e. fitted kitchens or bedrooms.
  • The discount offered to you is given in consideration of adhering to the payment terms offered by RG Cole and RG Cole and RG Cole reserves the right to withdraw the discount offered if you do not adhere to these terms.


Clearance Items

  • Clearance items are either shop soiled goods or ex-display goods. These items are non-returnable and do not have a guarantee
  • Where possible it is recommended that you come into the relevant showroom to look at the goods before you buy them however, RG Cole will try to ensure that any visible damage or marks are listed on the website.


Guarantees

  • All our products come with a 1 year manufacturer’s guarantee unless otherwise stated. Clearance items, and any product purchased for commercial use, are not covered by any guarantee.
  • We only supply the goods for domestic and personal use. By purchasing from us you agree not to use the goods for any commercial, business or re-sale purpose. If the goods are used for any of these purposes they are not under guarantee and we have no liability to you for any consequential loss, loss of profit, loss of business, business interruption or loss of business opportunity.
  • All products with an extended guarantee come with a fair wear and tear policy and a contribution will have to be made by you for any repair or replacement and will be calculated as a percentage of the years you have had the goods. i.e. a product 4 years old with a 6 year guarantee would require a 67% contribution towards the cost of replacement or repair and so on.
  • A contribution will also be required towards transportation costs.
  • We will not be liable for any defect in the items arising from fair wear and tear, wilful damage, neglect, accident, negligence by you or any third party.
  • We will also not be liable if you use the goods in a way that we or the manufacturers do not recommend, your failure to follow our or the manufacturer’s instructions or any alteration or repair your carry out without our written approval.
  • We will not be liable for maintenance and cleaning defects if the items have not been maintained or cleaned in accordance with our or the manufacturers instructions.
  • These terms and conditions apply to repair or replacement goods we supply to you in the unlikely event that we have to replace or repair the goods.
  • For avoidance of doubt the guarantee start date would be the date the original goods were delivered to you not the replacement or repair date.
  • It is agreed by you that when purchasing solid timber or wood veneered furniture including doors and trims variations will undoubtedly occur in the grain and colour of the woods with occasional knots appearing. All these features appear naturally and are not a fault of the furniture therefore RG Cole reserves the right not to exchange any veneered or solid wood furniture, door or trim that has these naturally occurring features.
  • Hinges will come loose with use over time this is not a fault of the product and you will have to adjust the doors and retighten the hinges periodically. There will be a call out fee should you require RG Cole to realign the doors after a period of one year from the date of delivery.
  • If the labour element is not covered under any of the manufacturers extended guarantees then we reserve the right to charge you for any call out fee plus an hourly rate as appropriate at the time. Any parts not covered under the guarantee will also be chargeable.


Contract Cancellation

  • We will make every effort to fulfil your order however we reserve the right to cancel at any time and will not be liable to you or any third party.
  • We reserve the right not to accept an order if we do not have stock to fulfil an order, if we are unable to deliver your order, if your payment was not authorised, the item was incorrectly described or priced either on the website or in store, and if you have not complied with any of these terms and conditions.
  • We also reserve the right to refuse any transaction for any reason or refuse service to anyone at any time at our sole discretion
  • In the case of fitted kitchens and bedrooms you would be expected to sign a floor plan in respect of the order details. Upon signing by you and a representative of RG Cole this will form a legally binding contract and shall not be subject to cancellation by you after a period of 7 days from the date of signing. We however, reserve the right to cancel the contract within 14 days of our surveyor revisiting your premises by refunding all the monies paid by you but we will not make any payment for any loss that you may suffer.


Fitted Kitchen Bedrooms and Bathrooms Additional Terms

  • All the terms and conditions in this document will also apply to fitted kitchens, bedrooms and bathrooms
  • You would be expected to sign a floor plan in respect of the order details and you must check this against your computer quotation. Upon signing by you and a representative of RG Cole this will form a legally binding contract and shall not be subject to cancellation by you after a period of 7 days from the date of signing. We however, reserve the right to cancel the contract within 14 days of our surveyor revisiting your premises by refunding all the monies paid by you but we will not make any payment for any loss that you may suffer.
  • RG Cole does all that it reasonable can to ensure that the price quoted by its agent at the time of the contract is correct. It is recognised by RG Cole and by you that the kitchen, bedroom or bathroom is a made to measure product and RG Cole will arrange for a technical surveyor to visit your premises for the purpose of measurement or survey of premises plumbing, drainage and other services as required. If following survey it becomes apparent that the installation (if applicable) or the goods have been under-priced or something has been missed then RG Cole will forthwith inform you and both parties will attempt to agree a revised price for the goods and installation (if applicable). In the event that a new price cannot be agreed then either party is entitled to terminate the contract, whereby any monies paid will be repaid in full however, RG Cole will not make any payment for any loss that you may suffer. 
  • You are advised and accept that decorative end panels, frieze and gloss accessories where applicable are optional extras and unless specifically noted and charged for on the computer quotation will not be supplied.
  • In the case of fitted kitchens and bedrooms you would be expected to sign a floor plan in respect of the order details. Upon signing by you and a representative of RG Cole this will form a legally binding contract and shall not be subject to cancellation by you after a period of 7 days from the date of signing. We however, reserve the right to cancel the contract within 14 days of our surveyor revisiting your premises by refunding all the monies paid by you but we will not make any payment for any loss that you may suffer.
  • RG Cole will do all that it reasonable can to meet the date given for delivery and/or installation. In the case of unforeseen circumstances beyond the reasonable control of RG Cole, we might not be able to do so. In these circumstances RG Cole will contact you and offer an alternative date. The usual lead time between the date of the contract and the delivery is around 4-6 weeks. If RG Cole are installing the goods RG Cole will ensure that the installation of the goods shall be completed within a reasonable time and to a satisfactory standard. Time shall not be of the essence in respect of the completion of the installation by RG Cole and as such we will not make any payment for any loss that you may suffer.
  • You will be required to give free access to our installers (if applicable) and delivery drivers to carry out the installation (if applicable) and delivery of the goods.
  • You will ensure that structural work, plumbing, electrical and other works (including but not limited to the removal of the existing units and appliances) as shall be necessary are carried out at your own cost unless specifically included in your order. If such works shall in any way affect the installation or the delivery you shall notify RG Cole at least 10 days before the proposed delivery date. If you do not give access to RG Cole within 14 days of being notified that the goods are ready for delivery then in such circumstances shall be liable to pay RG Cole within 7 days after the said 14 day period has elapsed any contract balance remaining.
  • RG Cole retains full control of the production and installation of the goods (if applicable). You also will agree that RG Cole may make minor modifications to the specifications for the materials and design at our discretion and that RG Cole need not tell you that we have done so. If a major modification is necessary then RG Cole will inform you and agree the matter with you.
  • If for any reason beyond the reasonable control of RG Cole we are unable to supply you with a particular item of furniture, china or an appliance then RG Cole will notify you and offer a suitable replacement of similar quality.
  • You are advised and accept that any tiling or flooring purchased under the contract is usually installed within 2 weeks of the installation of the main kitchen.
  • On delivery or collection the risk of any loss or damage to the goods becomes that of the purchaser. You will not legally own the goods until the balance of payment has been made to RG Cole and until such time you shall keep the goods in good repair, condition, properly protected and insured. The goods do not carry any guarantees until payment is received in full.
  • If RG Cole installs the goods purchased we will clear away and dispose of units and appliances on a like for like basis which has been created by the installation or remedial work and will leave the premises in a clean and tidy condition, provided that you have been charged for this service. You accept that the disposal service usually takes place within two weeks of the installation finishing and that time is not of the essence.
  • For avoidance of doubt we will not take away any debris which you have not directly paid us for installing and appliances that you have purchased from another supplier.  The responsibility lies with you to make arrangements with your subcontractor or appliance retailer for the disposal of their rubbish.
  • Where RG Cole has agreed to dispose of installation debris free of charge this would be for a one time visit to your premises and we reserve the right to charge for any subsequent visits.
  • Where RG Cole has agreed to supply goods only, we guarantee the quality of the goods will be of a satisfactory standard. RG Cole do not guarantee the installation, including electrical works, plumbing works and associated building works  and this shall be your sole responsibility.  RG Cole will not be responsible for any damage or loss in respect of the goods supplied by RG Cole arising out of or associated with any such installation. For avoidance of doubt RG Cole will only guarantee those works that we have directly quoted and received payment for and as such we will not make any payment for any loss including sequential losses that you may suffer.
  • All appliances, doors, handles, carcases, china and trims come with a standard one year guarantee and are subject to any additional guarantees and after sales service that are offered by the manufacturers themselves or where appropriate subject to the terms of any extended warranty. The details of these warranties and guarantees are in the manufacturers brochures.
  • In the case of carcases manufactured by RG Cole these goods carry a 10 year parts guarantee subject to normal wear and tear however, consumable parts are not covered by any of the guarantees i.e. hinges, screws, screw cap, covers, filters etc.
  • If RG Cole installs the goods the guarantee is one year from the start of the installation.
  • You are advised and accept that installation by us may cause damage to decoration and it is anticipated that the room will require redecoration following completion of the installation. This will be your responsibility and is not included in the price quoted unless specifically set out otherwise. For avoidance of doubt this does not exclude RG Coles responsibility for any damages that are beyond what is reasonable commensurate with the fitting of the room in the usual way. i.e. damage to other areas of the premises where the units are not being installed.
  • You are advised and agree that where installation is carried out by RG Cole, that there will be an available supply of water, gas and electricity on the premises for the purpose of carrying out the installation and that you will bear the costs of these services.
  • You are advised and agree that there will not be any cooking or washing facilities during the installation of a kitchen and washing facilities during the installation of a bathroom. Time shall not be of the essence in respect of the completion of the installation by RG Cole and as such we will not make any payment for any loss that you may suffer including takeaways and restaurant bills etc.
  • Where RG Cole install your own appliances we will ensure that all due care and attention is taken however, you are advise and accept that we will not guarantee the reconnection of those goods.
  • Due to the limitations  in computer systems you are advised and accept that any accompanying 3`d designs is intended to be an artist’s impression only and that there will be variations in colour and configurations of the china, units and appliances  between the 3`d design that relates to the contract and the finished installation.
  • If the labour element including installation is not covered under any of the manufacturers extended guarantees then we reserve the right to charge you for any call out fee plus an hourly rate as appropriate at the time. Any parts not covered under the guarantee will also be chargeable.
  • No contractual changes shall be valid unless authorised and confirmed in writing by a  director or RG Cole.

 

Personal Details

  • To process your order we will need to take some personal details including your name and address and contact numbers. This information will not be used for any marketing purposes unless you subscribe to a newsletter or state otherwise and will not be shared with any third parties unless the information is required by the manufacturer for guarantee purposes.


Content & Company Communications

  • We take all reasonable care to ensure that all details appearing on the Website and in company communications are correct. This includes all descriptions, images and prices appearing etc. Any typographical, clerical or other error or omission shall be subject to correction without liability.
  • All images have been donated by the manufacturers themselves and are for illustrative purpose only, whilst all care has been taken it may not exactly match the product itself. This is due to the lighting conditions prevalent at the time the photograph was taken.


General

  • We will not be responsible or liable for any failure to perform or delay in performance of, any of our obligations under the contract that is caused by events outside our reasonable control.
  • You may not transfer any of your rights or obligations including guarantees to another person without our prior written consent.
  • We can transfer all or any of our rights under these terms and conditions to another organisation but this will not affect your rights under these terms and conditions.
  • Web offers may not be available in store and web offers may not be used in conjunction with any other offer or clearance offers.


Copyright

  • All text and images on this website including images donated by our suppliers are subject to UK copyright law. Anyone found to be using this content without our express permission or the suppliers express permission that own the original copyrighted material will be asked to remove it and could be proscecuted.